ERP optimization and access automation for international growth

In a multi-site group like Elis, operating in over 25 countries and managing thousands of employees, user access management poses organizational, technical, and security challenges. Faced with a heterogeneous infrastructure and rapid growth, the group chose ROK Solution to automate access management, manage identities at scale, and strengthen IT governance.

The project was launched with a dual objective: increase IT productivity and enhance GDPR compliance across all group entities. With ROK, Elis was able to deploy an IAM platform for multi-site organizations, capable of centralizing roles, orchestrating permissions, and synchronizing identities in real time.

Each entity now operates within a shared access governance framework while maintaining the flexibility to adapt permissions to local contexts. Provisioning is automated, roles are dynamic, and access reviews are scheduled according to internal requirements and external audits.

ROK Solution enabled Elis to structure its identity governance around a logic of shared and contextualized business roles. User profiles are linked to predefined functions, entities, or specific projects, allowing for precise orchestration of HR and IT access across the group.

Manual processes have been replaced by automated workflows, fully configurable through a no-code interface, with no dependency on technical support. Access reviews are now automated, and teams can quickly identify anomalies or unauthorized access in just a few clicks.

Thanks to the module dedicated to centralized IAM for multi-entity environments, Elis has strengthened overall consistency in its access policies while adapting to local needs. Critical resources (ERP, SAP, HRIS, business platforms) are protected by a unified IT governance framework.

This new structure allows the IT and HR departments to collaborate efficiently in unified HR/IT access management, ensuring better visibility across all users, their roles, and the permissions granted to them.

The implementation of ROK enabled Elis to achieve significant time savings across its identity and access management processes. IT teams reduced account creation, modification, and deactivation tasks by several hours per week, largely thanks to automated multi-entity access management.

HR processes related to the onboarding of new employees were also optimized. Data is directly synchronized with internal tools, and access rights are provisioned automatically—without manual entry or data duplication. This streamlined onboarding, reduced human error, and improved the experience for new hires.

This approach was made possible through the automated onboarding and account lifecycle management module, which links HR events (hiring, transfers, departures) to configurable access scenarios. Each profile follows a secure, automated path aligned with business requirements.

The unified HR and IT governance quickly resulted in a visible ROI in under 6 months, with fewer access-related tickets, shorter processing times, and improved compliance controls.

Access management in a large service group also requires heightened vigilance over data security, especially in environments shared across entities or countries. ROK enabled Elis to centralize access management while ensuring GDPR IT compliance across all operational zones.

Sensitive data is protected through an automated user access review, alerting in case of discrepancies, and the ability to immediately revoke any non-compliant rights. Audit reports are generated automatically and shared with the relevant teams based on predefined rules.

The IT department can now demonstrate its ability to control access in a multi-site environment, respond to internal audits, and prove the consistency of assigned rights. This approach also strengthens business stakeholders’ confidence in the robustness of IT processes.

ROK is built on a solid technical foundation, aligned with the requirements of highly regulated environments. The access control and HR/IT compliance module ensures complete visibility and rapid remediation capability in case of incidents.

Thanks to ROK Solution, Elis was able to structure a solid, scalable multi-site governance model aligned with its strategic objectives. The solution facilitated collaboration between IT and HR, reduced operational friction, and enabled faster response to internal user requests.

This project is fully aligned with the group’s overarching digital transformation strategy, laying the foundations for modern, intelligent, and scalable access governance.
The return on investment became apparent quickly, through time savings, enhanced security, and consolidated visibility over user roles and privileges.

With the help of generative AI, HR and IT teams also benefit from intelligent assistants to automatically generate access workflows, identify rights models, or suggest ongoing improvements based on observed behaviors.

This momentum is fully part of an orchestrated digital transformation, where business process automation, access governance, and identity security operate within a unified environment.

To explore more client feedback and use cases, feel free to visit ROK Solution’s customer success stories, covering sectors like banking, industry, services, and public organizations.